UK Veterinary Market Overhaul: New Rules to Tackle High Costs and Lack of Transparency

The UK's Competition and Markets Authority (CMA) has concluded its investigation into vet chains, finding that pet owners have overpaid roughly £1bn in fees over five years. This significant finding has led to the implementation of new rules aimed at making the market work better for consumers.

The veterinary sector has undergone a rapid transformation, with 60% of vet practices now wholly or partly owned by one of six large groups, three of which are owned by private equity investors. This shift has resulted in higher prices for pet owners, with large veterinary groups (LVGs) charging more for their services.

The CMA's investigation revealed that pet owners are willing to pay more for services at LVGs, despite a strong preference for independent vets. The new rules will require vets to publish prices, itemize bills, and clearly indicate when a practice is part of a chain. Additionally, the fee for writing a prescription will be capped at £21, and complaints processes will be strengthened.

The Veterinary Surgeons Act of 1966 is set to be updated, with proposals including the creation of a new regulator with powers over businesses and individuals, as well as protection of the job title 'veterinary nurse'. These changes aim to address the lack of transparency and accountability in the veterinary sector.

The overhaul of the UK veterinary market serves as a lesson in how an old-fashioned market can be swallowed up by larger, more profit-oriented businesses. The CMA's review of the veterinary sector is part of a broader effort to examine private dentistry and other markets.