Royal Mail Owner Daniel Křetínský Defends Service Amid Criticisms

Daniel Křetínský, the Czech billionaire who acquired Royal Mail's parent company for £3.6bn last year, has pushed back against criticisms that the service has declined under his ownership. Despite heavy criticism of late deliveries and price rises, Křetínský insisted that service has not deteriorated.

In a defensive performance before MPs on the business select committee, Křetínský said he was “deeply sorry” for any letters that arrive late. Since his takeover, Royal Mail has faced trade union disputes over working conditions, raised first-class stamp prices from £1.70 to £1.80, and delivered 16m Christmas letters late.

Křetínský disputed a string of complaints, including that service is getting worse and that more lucrative parcels are being prioritized over letters. He argued that the UK's expectations for next-day delivery at relatively low prices are comparatively high compared to other European countries. For instance, he noted that in Italy, first-class letters cost €5.50 (£4.76) and regulators only require delivery targets to be met 80% of the time.

With a week to go until Royal Mail’s service targets are reduced by the regulator Ofcom, Křetínský emphasized that the UK’s expectations remain far higher than those in other European countries. From next week, Ofcom will ease pressure on the postal service by lowering Royal Mail’s targets under the so-called “universal service obligation.” It will only require delivery of 90% of first-class mail within one working day (instead of 93%) and 95% of second-class mail within three days (instead of 98.5%).

The committee’s chair, Liam Byrne, began the session by stating that Royal Mail is on track to deliver 220m letters late this year out of a total of 5.6bn. Křetínský denied that the service was prioritizing more profitable parcels over letters, attributing any instances of this to crisis moments rather than policy.