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The Lead Microsoft has announced new measures to tighten human rights controls when working with national security agencies after an inquiry into the Israeli military's use of its cloud technology for mass surveillance of Palestinians. Microsoft's Inquiry and New Measures The inquiry was launched last year in response to a Guardian investigation with Israeli-Palestinian publication +972 Magazine and Hebrew-language outlet Local Call, revealing how the Israeli military used Microsoft's cloud to store a vast trove of intercepted Palestinian phone calls. Microsoft terminated the Israeli military's access to cloud and AI services used to support the surveillance project after initial findings showed its spy agency, Unit 8200, had violated the company's terms of service. The Data Analysis Microsoft's inquiry found that Unit 8200 had used Microsoft's Azure cloud platform to operate an indiscriminate system that allowed its intelligence officers to collect, play back and analyse the content of millions of Palestinian cellular phone calls every day. The company has previously said senior executives such as its chief executive, Satya Nadella, were unaware Unit 8200 was using Azure to store intercepted Palestinian communications. The Impact Analysis The revelations prompted concerns at a senior level within Microsoft that some employees at its Israeli subsidiary had not been fully transparent with headquarters about their knowledge of how Unit 8200 used the company's technology. Sources familiar with the inquiry said it had examined how some of Microsoft's Tel Aviv-based employees had felt conflicting loyalties between their obligations to the company and their support for the Israeli military after the Hamas-led 7 October attacks on southern Israel. The Prediction Microsoft has said it will adopt a series of recommendations intended to improve the "effectiveness of our human-rights governance". The company will examine how it manages security clearances "in certain countries" and "make changes to ensure that our employees understand how to navigate security clearance requirements as part of their work for Microsoft". The new measures include periodic reviews to check whether Microsoft's acceptable use policies are being followed by customers when there are "new political circumstances or changes to sensitive projects", as well as steps to strengthen human-rights due-diligence processes in "conflict-affected and high-risk areas".

The Leadership Shift at Microsoft Israel The head of Microsoft's Israeli subsidiary will step down in the wake of an inquiry that has scrutinised its business dealings with the Israeli military. The Inquiry into Microsoft's Dealings with Unit 8200 Microsoft ordered the inquiry last year in response to a Guardian investigation revealing the military had used the company's technology to operate a powerful surveillance system that collected Palestinian civilian phone calls on a mass scale. The inquiry found that Unit 8200, Israel's elite spy agency, used Microsoft's Azure cloud platform to store a vast trove of intercepted calls from Gaza and the West Bank. Microsoft concluded that its initial findings showed Unit 8200 had violated its terms of service, which prohibit the use of its technology to facilitate mass surveillance. The Impact on Microsoft Israel The Israeli business newspaper, Globes, reported on Monday that Haimovich's departure followed a major controversy at the subsidiary relating to violations of Microsoft's code of ethics. Several other managers had also left their positions. Haimovich was summoned by the inquiry team after they visited Microsoft Israel's offices near Tel Aviv. The Future of Microsoft's Israel Operations Haimovich did not respond to a request for comment. In an email to staff announcing his departure last week, he said he had positioned Israel as "one of Microsoft's fastest-growing markets worldwide". Microsoft has previously said its senior executives such as Nadella were unaware Unit 8200 was using Azure to store intercepted Palestinian communications.