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Waitrose is facing growing criticism for its decision to sack an employee of 17 years, Walker Smith, after he stopped a shoplifter from stealing Lindt Gold Bunny Easter eggs. The incident occurred at the Clapham Junction branch in south London, where Smith had worked for nearly two decades. According to Smith, a customer alerted him to someone filling a bag with chocolate eggs. The 54-year-old employee said he “grabbed the bag”, but the shoplifter snatched it back, leading to a brief struggle. The bag snapped, and the items fell to the floor. Smith claimed he picked up a broken bunny and “threw it out of frustration” towards some shopping trolleys, but did not aim at the shoplifter. Despite apologizing to his manager for his role in the incident, Smith was terminated two days later. His actions were deemed a breach of company policy, which instructs employees not to approach suspected shoplifters. The decision to fire Smith has sparked widespread criticism, with over £2,000 raised in a fundraiser to support him. The organizer of the fundraiser described Smith as having “simply tried to do the right and noble thing”. Shadow Home Secretary Chris Philp has called on Waitrose to reinstate Smith, accusing the supermarket of acting “disgracefully”. In a letter to Waitrose managing director Tom Denyard, Philp argued that staff safety must come first, but dismissing a long-serving employee in these circumstances sends the wrong message. The incident comes amid a 5% rise in shoplifting offences in the year to September 2025, according to the latest figures. Waitrose has defended its policies, stating that the safety and security of its partners and customers is paramount, and that it refuses to put anyone’s life at risk. However, critics argue that the company’s stance penalizes employees who act to prevent shoplifting, while offenders are left unchecked. The debate highlights the challenges faced by retailers in balancing employee safety with the need to prevent crime.

A Waitrose employee with 17 years of service was dismissed after stopping a shoplifter who had stolen a display of Lindt Gold Bunny Easter eggs worth £13 each. Walker Smith, a shop assistant at a Waitrose branch in Clapham Junction, south London, described his devastation after being sacked. He had been told not to approach shoplifters but felt compelled to act after seeing the repeat offender. The incident highlights the growing concern of shoplifting in retail, with 519,381 offences recorded in England and Wales in the year to September 2025, up 5% from the previous year. Smith's manager told him off and he apologized, but the matter was escalated, leading to his dismissal. He expressed regret over his actions and worries about his future, having recently moved into his own studio flat and being diagnosed with anxiety. Retail businesses, particularly supermarkets, have seen an increase in shoplifting, prompting calls for greater support and security measures. The chief executive of Marks & Spencer has urged the government and London's mayor to crack down on retail crime. A Waitrose spokesperson stated that the company takes the safety and security of customers and employees seriously, with policies in place to address these concerns.