World Economy
Apr 03, 2026
Marks & Spencer urges UK government and London mayor to intensify crackdown on surging retail crime
Marks & Spencer has appealed to the Home Secretary and London’s mayor for stronger policing after a…
Marks & Spencer has formally urged the UK government and London’s mayor to intensify efforts against retail crime, describing the problem as “more brazen, more organised and more aggressive” following a noticeable surge in shoplifting and violent incidents at its stores.Chief executive Stuart Machin addressed a letter to Home Secretary Shabana Mahmood, while retail director Thinus Keeve wrote to Mayor Sadiq Khan, both demanding additional police resources to target repeat offenders and crime hotspots.Keeve detailed recent attacks on the M&S website, noting that “in the past week alone we have had gangs forcing open locked cabinets, stripping shelves, two men emptying steak displays, a large group ransacking a store and assaulting a security guard, a colleague head‑butted while trying to defuse a situation, and another hospitalised after ammonia was thrown in their face.”He warned that the situation is “worse in London, but it is happening across the country, and it is becoming routine, because it seems there are no consequences.”Police responded to reports of antisocial behaviour in Clapham, south London, where “several hundred young people” gathered after coordinating via TikTok and Snapchat. About 100 officers were deployed, fires were lit on Clapham Common and fireworks set off, and six teenage girls were arrested for incidents “fuelled by online trends”. Five people, including four officers, were assaulted.Mayor Khan condemned the Clapham events as “utterly unacceptable”, pledging that “the culprits will face the full force of the law” and that police are working with social‑media platforms to curb viral content that encourages theft and violence.According to Keeve, the UK recorded roughly 5.5 million shoplifting incidents last year, not counting the “vast number that go unreported”. He added that “every day, more than 1,600 retail workers face violence or abuse,” characterising the trend as systemic and worsening.External affairs head Adam Hawksbee told BBC Radio 4’s Today programme that the rise in retail crime is affecting staff morale, with employees “worried about coming into work and nervous about the journey home.”Office for National Statistics data show that shoplifting offences in England and Wales rose to 519,381 in the year to September 2025, a 5% increase from the previous year’s 492,660, and remain just below the record 530,439 offences recorded in the year to March 2025.Keeve concluded that “without a government seriously cracking down on crime and a mayor that prioritises effective policing we are powerless. We need a stronger, faster and more consistent police response, using tools that already exist to target repeat offenders and crime hotspots, and far greater transparency on crime so the true scale and impact is understood.”
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