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The Communication CrisisSouth East Water failed to adequately communicate with customers during outages last winter that left tens of thousands of people without water, a report has concluded. Fewer than one in 10 SEW customers were satisfied with how the company handled the water supply crisis that stretched across parts of Kent and Sussex last winter, the consumer council for water said. The report found communication was the company's greatest failing.Customer Impact and DissatisfactionMike Keil, the chief executive of the consumer council for water said: "Our research lays bare the scale of disruption inflicted on the lives of tens of thousands of South East Water customers last winter. People understand that things can sometimes go wrong with their water and sewerage services, but they expect their water company to minimise the impact – not make it worse. With the right handling, companies can build trust during challenging incidents, but when the response falls short, it can make a bad situation even more difficult."The Scale of Water DisruptionsThe winter disruption to water supplies hit in November and December when around 24,000 customers lost water supply or pressure in the Tunbridge Wells area after a water quality failure at the Pembury Water Treatment Works. A formal precautionary boil water notice was issued from 3 December 2025 and lifted on 12 December 2025. Then weeks later in January this year some 69,000 properties were hit with water shortages and low pressure.Customer Experiences During OutagesOne customer surveyed for the report said: "You suddenly realise how much you rely on water for everything." Another customer shared: "If we had known it would be several days, I'd have planned things very differently... I was starting to think if it goes on much longer then I just have to move out because this is not an option for me to live here." A third customer noted: "I think the messaging from the very beginning was very confusing and then coupled with the constant 'it'll be back later today, back tomorrow morning, back tomorrow evening.' We weren't fed accurate information."Vulnerable Customers Left Without SupportPeople with health vulnerabilities also highlighted concerns about the outage, especially in relation to maintaining hygiene. The report found that about half of customers in vulnerable circumstances who were registered for priority services said they did not receive the support they expected. This failure to protect the most vulnerable customers has become a significant point of criticism against the company.Regulatory ConsequencesThe report was published as South East Water faced further criticism for water outages which saw hundreds of households across Kent and Sussex without water during the hottest days of the year last week. The company, which faces a £22m fine from the industry's regulator, Ofwat, over serious disruptions to the water supply over many years, had comprehensively failed to deliver for the consumers it served, according to MPs who accused senior executives of incompetence.Future Outlook for South East WaterAs the company continues to face mounting criticism and regulatory action, the future of South East Water's leadership and operations remains uncertain. With the CEO stepping down and significant financial penalties looming, the company will need to fundamentally reassess its customer communication strategies and infrastructure maintenance to restore public trust in its services.

Executive Summary: A Heatwave‑Driven Water Emergency in KentDuring the hottest week of the year, thousands of homes across Kent were left without water, forcing vulnerable residents to queue for bottled supplies and shuttering local businesses. The outage underscores long‑standing infrastructure failures at South East Water and raises questions about profit‑driven management of a vital public service.Heatwave Triggers Widespread Water Outages Across KentFrom the bank‑holiday Monday of 28 May 2026 onward, the region experienced a complete loss of water service. The failure was linked to a defective pump at the Charing treatment works and a surge in demand caused by record temperatures.Thousands of households without drinking water, toilet flushing, or bathing facilities.Vulnerable and elderly residents forced to rely on public water stations and personal networks.Local cafés, pubs, oyster bars and leisure centres in Whitstable closed, eroding the local economy.Financial Strain on Residents and Profits for South East WaterResidents of Kent already pay some of the highest water bills in the country, yet the service remains unreliable. Meanwhile, South East Water continues to generate millions of pounds in profit and has been criticised for diverting funds into executive remuneration, reportedly amounting to £17 million in pay packages.Losses for local businesses estimated in the thousands of pounds due to closures.Previous outage in January 2026 at Pembury treatment works highlighted systemic issues.Public Health Risks and Economic Fallout in Kent CommunitiesThe lack of running water compromised basic hygiene, increasing the risk of heat‑related illnesses. Priority‑list customers did not receive promised deliveries, exposing gaps in emergency response protocols.Queueing for bottled water in searing heat.Dependence on friends and family for essential water supplies.Potential long‑term health impacts for elderly and vulnerable populations.Calls for Regulation and Infrastructure Investment Ahead of SummerStakeholders are urging the UK government to hold South East Water accountable, enforce stricter service standards, and fund urgent upgrades to ageing infrastructure. Without decisive action, further outages are expected as summer temperatures climb.

The men’s Vitality Blast launched on Friday, and within three days 17 matches across the South, North and Central‑West groups have already set the tone for a season of high‑octane cricket.The Blast Kicks Off with 17 Matches Across Three GroupsOpening fixtures saw the Warwickshire Bears suffer two early defeats, while Somerset maintained a 100% record, crushing Hampshire and the Bears in succession. The women’s finals day is slated for Friday 17 July at the Oval, followed by the men’s showdown on Saturday 18 July at Edgbaston.17 matches completed in the first three daysThree regional groups: South, North, Central‑WestKey venues: The Oval, Edgbaston, Headingley, Lord’sStat Sheet: High‑Scoring Chases and Early UpsetsSeveral innings highlighted the format’s explosiveness. Moeen Ali smashed five sixes as Yorkshire chased down 194 against Derbyshire, with Andrew Tye and Hasan Ali sealing the win with four balls to spare. In another thriller, Surrey recovered from 56‑4 to chase 144, thanks to a partnership between Sam Curran and Laurie Evans. Zak Crawley posted an unbeaten 75 to guide Kent to a 199 chase against Sussex.30.5 overs required for the Bears vs Gloucestershire matchWarwickshire reduced to 48‑6 by South African pacersYorkshire’s win: 4 balls remainingWhy the T20 Blast Is Reshaping County CricketThe rapid pace and lucrative prize money are drawing international talent back to the county circuit, as seen with the involvement of Hasan Ali and Andrew Tye. Smaller counties benefit from the exposure, while larger clubs leverage star power to boost attendance. The format also offers fringe players—like the Curran brothers—a platform to showcase all‑round abilities, influencing future England selections.Looking Ahead: Finals Day and the Race for the CrownWith Somerset unbeaten and Kent topping the South Group, the early leaderboard suggests a tight contest. The upcoming finals day on 17‑18 July will likely set the narrative for the second half of the season, and teams that can blend experienced internationals with emerging county talent stand the best chance of lifting the trophy.

The Discovery of PFAS in the Solent Strait Scientists have found high levels of toxic PFAS, or “forever chemicals”, in soil, water and throughout the marine food chain in the UK’s Solent strait, including at protected environmental sites, according to a new study. Extent of the Pollution In some samples, pollution was 13 times the safe threshold for coastal waters. Others, which were below legal limits for individual chemicals, failed tests for combined toxicity. The samples were taken from the Solent strait, which runs between the Isle of Wight and the mainland, forming part of the Channel. Sources of the Chemicals The chemicals are thought to have entered the environment from wastewater treatment plants, sewage outflows, historic landfills and nearby military sites. Researchers analysed government data, testing at water utilities, and their own samples from a dozen species of fish, seaweed and invertebrates. Impact on the Environment They found PFAS were entering the Solent in treated effluent from wastewater plants in Portsmouth and Fareham operated by Southern Water, the utility that provides drinking water and sewerage for Kent, Sussex, Hampshire and the Isle of Wight. The study also mapped 194 combined sewer overflow outfalls and more than 500 nearby historic landfills that researchers believe could also contribute to the pollution. Calls for Action Researchers said their findings highlighted the need to monitor chemicals in combination and to make a blanket ban on PFAS part of the government’s water reform agenda. Prof Alex Ford, a biologist at the University of Portsmouth and one of the study’s authors, said: “If there was an oil spill in the Solent that industry would have to pay for the restoration of those habitats, but that doesn’t happen with sewage.” Future Outlook The EU is moving towards a blanket PFAS ban, probably with some exceptions for medicine and other critical uses. The British government said it would consult on setting limits for the chemicals and carry out further tests when its own PFAS plan was published in February, promising a “framework … to understand where these chemicals are coming from, how they spread and how to reduce public and environmental exposure”.

Opening the Cosmic ConversationThe Guardian’s Notes & Queries column poses a speculative yet culturally resonant question: “If an alien landed and asked you: ‘What is music?’ what would you play for them?” Readers are encouraged to submit answers, with a selection slated for publication next Sunday.The Prompt’s Structure and Publication NoteThe call‑out appears under the byline Heather, Kent and includes a direct email address ([email protected]) for submissions. A brief production note explains that a related question scheduled for 24 May was omitted due to an error.Why This Matters to Cultural EngagementIt leverages curiosity about extraterrestrial life to spark dialogue about the definition and universality of music.By inviting diverse public input, the piece gauges contemporary perceptions of music’s role in human identity.The format reinforces The Guardian’s tradition of interactive journalism, blending speculative thought with community participation.Potential Outcomes and Future InterestResponses will be curated for a Sunday feature, offering a snapshot of collective imagination at a time when space exploration remains a prominent public topic. The selected answers may influence future editorial pieces on art, science, and the intersection of the two.

The Schreiber family, presiding over a nationwide commercial portfolio via the Midos Group, is at the center of a growing controversy involving two distinct business models: aggressive tax avoidance and the profiteering from the UK's housing crisis. The Dual Nature of the Schreiber Business Empire The investigation reveals a complex web of family-owned entities that appear to operate on opposite ends of the social spectrum. On one side, the Midos Group is accused of exploiting a controversial tax scheme to avoid business rates on empty commercial properties. On the other, a similarly named but ostensibly separate entity, Midos Management Co, is profiting from the UK's chronic shortage of social housing by arranging temporary accommodation for homeless residents. Midos Group: Accused of using the 'faith room' scheme to avoid rates on empty units. Midos Management Co: Collecting fees for arranging temporary accommodation for councils. Key Figures: David Schreiber (Midos Group) and Elizabeth Endzweig (Midos Management Co). Financial Impact of the 'Faith Room' Tax Loophole The core of the tax avoidance allegations centers on a provision that exempts property owners from paying business rates if the space is made available for religious worship. The 'faith room' scheme, marketed by Verity, allegedly involves minimal activity—such as placing a notice and a staff member reading scripture—to create the appearance of worship. Total Savings: Landlords have saved at least £18m through this scheme. Specific Case: Dover District Council is suing for £1.7m of unpaid tax. Properties Involved: Discovery Park in Kent and a disused pub in Clapham, London. Profiting from the Homelessness Crisis While the family allegedly avoids taxes on empty buildings, they are simultaneously capitalizing on the housing emergency. Midos Management Co acts as an intermediary, matching councils with private landlords to house homeless residents. Despite claims of separation, evidence suggests significant overlap between the two entities. Revenue Collected: At least £43m collected on behalf of landlords since 2019. Client Base: Lambeth council and at least four other councils. Directorship Overlap: Elizabeth Endzweig, daughter of David Schreiber, is a co-director of multiple companies sharing the same address as Midos Group. The Future of UK Property Tax Compliance The revelations highlight a growing tension between private profit and public service obligations. With MPs and councils increasingly scrutinizing these arrangements, the 'faith room' exemption is likely to face tighter regulatory oversight. The case sets a precedent for how closely connected family businesses can be without violating anti-avoidance rules, potentially leading to stricter audits of corporate structures in the property sector.

The Water Outage Crisis in Kent "Spitting, fuming, angry and powerless" is how Pat Prestage describes her emotions after a water outage that has affected thousands of homes in Kent during the heatwave. The Extent of the Outages On Wednesday, 8,000 South East Water customers in Whitstable lost water, with 14,000 more in Tankerton, Ashford, and its surrounding areas facing an intermittent supply or low pressure. South East Water's incident manager, Matthew Dean, said on Thursday that 22,000 people had had water supply problems. The Company's Response The company blamed increased demand in the hot weather and asked people to use water only for essential purposes. Customer Frustration Prestage, 67, lives with a disability that makes her more vulnerable to events like this. At 6.30pm on Wednesday, Prestage's water supply in Whitstable went off. Her husband, Martin, tried to ring for an emergency delivery but could not get through to South East Water's emergency line. On Thursday morning, he spent more than an hour queueing for water at a bottle station. The Impact on Residents The Prestages are angry at the company's response, particularly its co-option of what the couple describe as the "blitz spirit" in asking customers with water to ease up on their usage to help those without.

The UK's On-Street EV Charging Conundrum The UK government has announced plans to make it easier for households to install on-street electric vehicle (EV) charging points, but the initiative is facing opposition from over 20 local councils, including several in London. Council Objections to On-Street Charging Despite the government's promise to "slash red tape" and make it easier to install charging cables, many councils are still objecting to the plans. They include councils for Kent, Leicester, and Worcestershire, as well as several in London, such as Westminster and Hackney. Concerns over safety, parking, and aesthetics are cited as reasons for the objections. Councils are worried about who will maintain the charging points and who will be liable if someone trips over a charging cable. Guaranteeing a parking spot directly outside the home is also a problem. The Impact on EV Adoption The objections could hinder the adoption of electric vehicles in the UK, particularly in urban areas where on-street parking is common. According to consultancy Field Dynamics, 9.3m households do not have access to off-street parking, making it hard for them to access cheaper energy. The Future of On-Street EV Charging The government's removal of the need for planning permission will help to speed up the process, but installers will still need street works licences, which are controlled by councils. The industry is working with local authorities to streamline the process, but it remains to be seen how effective this will be.

Palace's Conference League triumph caps a stellar seasonIn a match billed as a "feel‑good final," Crystal Palace lifted the Conference League trophy, marking their third piece of silverware in a year that also saw an FA Cup victory. The win underscores the club's rising financial clout compared with their working‑class rivals, Rayo Vallecano, who remain trophy‑less after 102 years.Conference League final: Palace defeat Rayo VallecanoThe Tin Pot decider at the Red Bull Arena ended with Palace prevailing, thanks to a decisive strike from Jean‑Philippe Mateta. Rayo’s supporters displayed stoic resilience, unfurling a banner that read, "I know no greater victory than to be with you in defeat."Venue: Red Bull Arena, BudapestDate: 27 May 2026Scoreline: Palace 1‑0 Rayo VallecanoKey player: Jean‑Philippe Mateta (match‑winning goal)Financial and squad implications of the third trophyPalace’s "vastly superior financial heft" has allowed them to assemble a squad capable of competing on multiple fronts. The victory adds to a cabinet that previously held only a Kent Senior Cup, signalling a shift in the club’s revenue streams from prize money, merchandising, and increased broadcast share.Estimated prize money for the Conference League win: £20 millionProjected increase in season ticket sales for 2026‑27: +12%Potential market value uplift for key players (Mateta, Wharton, Lacroix): +15‑20%What the win means for Palace's standing in English footballThe triumph elevates Palace from a Premier League survival outfit to a genuine European contender. Manager Oliver Glasner received praise for his tactical acumen, while the club’s board is already being linked with high‑profile managerial candidates such as Andoni Iraola and former Coventry City boss Frank Lampard should Glasner depart.Future outlook: managerial moves and transfer market activityWith the summer window approaching, Palace faces a "massive scramble" for retained talents like Mateta, Adam Wharton, and Maxence Lacroix. Rumours suggest interest from larger clubs, meaning Palace must decide whether to cash in or build a squad capable of challenging for a Europa League spot.Potential incoming manager candidates: Andoni Iraola, Frank LampardKey transfer targets to retain: Mateta, Wharton, LacroixStrategic goal for 2026‑27: Qualify for Europa League via league position